Senior Business Process Manager – Quality & Manufacturing

Abbott Laboratories

Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

We currently have an opportunity for a Senior Business Process Manager – Quality & Manufacturing


The primary focus of this position is to provide oversight and direct operations of the global process teams supporting the functional area (i.e Supply Chain (SCM)). The Senior Business Process Manager will be responsible for definition and implementation of operational procedures and service performance improvements. This role leads the development of the business process design and implementation of business process standardization, harmonization and improvement programs (i.e., continuous improvement initiatives) within the respective functional process area.

Core Job Responsibilities

  • Understand and drive the vision and strategy of their respective business functional area as follows:
  • Work directly with the respective Global Process Owner (GPO), act as the global point of contact for processes are and provide leadership for process area operations
  • Work collectively and collaboratively with global and regional teams within and across their functional area as part of a matrixed organization
  • Contribute to long range strategic planning by providing insight into process are growth projections and/or improvement strategies
  • Collaborate with ERP program team as needed to drive prioritization of initiatives and lead business process harmonization activities aligned to overall ERP strategy
  • Partner across global process, functional teams and BTS to build and maintain strong working relationships across other organizations and customer base
  • Provide operational process support and expertise for M&A and divestitures
  • Lead and monitor continuous improvement initiatives related to respective functional process area including process standardization, simplification, and technology innovation
  • Develop baseline metrics and service level agreements (SLA) and key performance indicators (KPI) to measure effectiveness of deployment initiatives through the 30/60/90 post hypercare process
  • Support development and preparation of solid business cases for identified technology based continuous improvement initiatives helping to ensure the details are accurately captured in executive presentations outlining the business value for Abbott in alignment with the overall strategy
  • Be a trusted advisor to BTS leadership on respective functional process area
  • Work with BTS leadership to turn business objectives into actionable plans and deliver expected outcomes

Position Accountability & Scope

  • This role must be able to build consensus within the respective functional process area as well as across functional process areas when required. This includes influencing without direct authoring across towers, Divisions and geographies.
  • This position must be viewed as a process leader supporting the Global Process Owner within the respective process thread including influencing multiple levels of the organization as applicable, including but not limited to General Managers, Finance Directors/Controllers, Supply Chain leaders, Order Management/Customer Service, Commercial leaders, Master Data organizations, Procurement professionals and Vertical leads, IT teams and leaders, etc. 
  • Requires interaction and collaboration across functions as new processes are designed and/or existing processes re-engineered including BSS, Internal/External Audit, SOX PMO, Legal, etc.

Minimum Education:

  • Bachelor's Degree - business, supply chain, business systems or related field required - or equivalent work experience.  MBA is a plus

Minimum Experience/Training Required:

  • 7-10 years’ experience in respective thread (i.e., Finance, Accounts Payable/Procurement or Order Management/Billing/AR, Quality, Manufacturing, etc)
  • 3+ years of Quality management experience
  • 5+ years of manufacturing experience
  • Understand and apply Quality requirements for healthcare industry.
  • Experience with benchmarking and/or facilitation of service level agreements
  • Ability to collaborate in a cross functional global team for problem solving/issue resolution
  • Program and/or project management experience
  • Must have business case development experience with adequate finance skills
  • Strong project planning skills with ability to facilitate activities across management level
  • Able to see the big picture, speculate and conceptualize outcomes and identify trends
  • Strong quantitative and analytical reasoning skills

Preferred Qualifications:

  • Understanding of Quality/regulatory/Compliance in Healthcare.
  • Formal continuous improvement training (e.g., Lean, Six Sigma, Class A)
  • SAP PI & QM
  • Strong written, verbal and presentation skills
  • Excellent ability to listen and communicate across all levels of the organization, including to the most senior executive levels
  • Ability to influence others and move toward a common vision or goal
  • Proven leadership with effective negotiation, interpersonal and partnering skills
  • High degree of organizational and time management skills, with attention to detail
  • Team oriented, strong collaborator
  • Strong, effective decision-making skills
  • Excellent ability to handle multiple tasks under tight deadlines


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives, and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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