Claims Training Specialist Senior
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
We live in a culture defined by The Gallagher Way, our set of shared values and guiding tenets! Driven by our people, we serve our clients with customized solutions that will protect them and fuel their futures. Work in an environment that embraces the diverse talents, perspectives and ideas of all employees, enabling everyone to reach their fullest potential!
You'll have the opportunity to:
Develop training content to meet the needs of company and to improve upon the quality of existing content. The employee will be responsible for analyzing training needs, designing courses, and facilitating learning initiatives as well as training facilitation.
How will you affect the business?
Consulting with management to identify training needs and to ensure course content, training methodologies, and training materials meet those needs.
Identifying appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point within the learning process, and engages in needs assessments, course content development, program assessments, and participant testing/evaluations.
Coordinates with onboarding specialists to deliver structured training to new hires, both trainees and experienced hires.
Works closely with Claim Operations leaders to coordinate all training engagement planning and development.
May provide one-on-one and small group instructing support to claims professionals and serve as mentor and coach.
Further responsibilities include: conducting New-Hire training, developing and administering tools to measure effectiveness of training programs and making recommendations based on measurements to improve quality of training programs, and assisting in sourcing third party training vendors.
Bachelor's degree; Minimum 5 years of Property and Casualty claims handling experience and technical/systems training experience. Excellent presentation and communication skills (written and verbal). Writing skills with ability to design and write training materials. Proficient computer and software (MS Word, Excel, and PowerPoint) skills required. Extensive travel required. Ability to travel, as needed.
Deep understanding of quality claims handling highly desirable. Experience presenting/training in classroom or web environment. Demonstrated knowledge of effective training/instructional techniques and adult learning.
Effectively communicates at all levels. Ability to quickly respond to changing business needs, deliver training programs and ensure that best practices are utilized.
U.S. Eligibility Requirements:
• Apply online to be considered
• 18 years of age or older
• Any offer of employment is conditioned upon the successful completion of a background investigation
• Unrestricted work authorization to work in the United States is required. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
• Willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified persons with a disability, unless the accommodation would impose an undue hardship on the operation of our business.