MD TCR Trainee-up to $2500 New Hire Bonus

National General Insurance

Job Description

Up to $2500 New Hire Bonus

Primary Purpose:

Studies and successfully completes the Claims Training Program including but not limited to company orientation, company prepared training programs, outside courses as deemed appropriate, and on-the-job training. There is close supervisory review of ongoing progress and results of work. Trainee will complete testing and evaluation as part of the trainee program.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Learn to handle most aspects of auto claims
  • Develop a basic understanding of the content of policies written by the company
  • Develop a basic understanding of the insurance industry and the organizational relationships of the company
  • Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
  • Learn how to determine subrogation or fraud potential and how to handle
  • Develop a basic understanding of systems and technology used within the company
  • Identify customer needs and works to meet those needs using appropriate customer service skills
  • Perform other projects and assignments as directed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience
  • Successfully completes Claim Representative trainee program
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Obtaining/Maintaining appropriate licensing or educational requirements
  • Learn customer service and time management skills through training classes as part of the trainee program
  • Learn to recognize and identify all body parts of a vehicle and/or understanding other potential property damage
  • Develop understanding of claim policies & procedures; refers questions to supervisor
  • Learn to interpret and apply written coverage accurately to establish claim and determine an action plan
  • Develop ability to handle repair/replace decisions
  • Develop labor judgment skills and learn to complete simple estimates accurately
  • Learn to handle some comprehensive losses (theft, fire, and vandalism) with direction from more experienced personnel
  • Develop ability to handle injury claims and acquire a basic understanding of how to review, evaluate, and negotiate simple or basic injury claims
  • High degree of initiative, mature judgment, and discretion. Ability to resolve conflicts and empathize with customers is critical
  • Negotiation skills are important for resolving claims
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Gains a general understanding of insurance law as it relates to claims

Desired Skills:

  • Demonstrate a thorough understanding of the NGI Insurance brand and ability to exhibit the behaviors

Job Requirements