Application Programmer V


Job Description

Work as a level 2 support for the FICC Supervisory, FRD and EM. The support role requires someone who can work high pressure trading environment and assimilate information from multiple sources quickly. The role requires a good problem solver, and someone who can adhere to strict procedures and guidelines which include incident, service request and change management.

Other skills required:
•The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An independent sense of motivation to continuously improve themselves and their environment
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst's diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents

Role Responsibilities:
The following are key responsibilities fulfilled by a L2 support Analyst (although not limited to):
• First point of contact for business requests and reported impact
• Monitoring and alerting of critical trading system environments
• Release implementation and post-release testing
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Troubleshooting of complex systems issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
Python, Application Support, Incident management, Problem management

Must Have


Application Incident Management
and 0 years

Application Problem Management
and 0 years

and 0 years


Job Requirements